Privacy Policy

SOVN — Privacy Policy

Last Updated: March 28, 2025

At SŌVN, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from sovn.store.

 

When you visit our site, we collect certain information about your device, your interactions with us, and the details needed to process your orders. If you contact us for support, we may collect additional information at that time.

We refer to any information that can uniquely identify an individual as "Personal Information." Here is what we collect and why:

 

A. Device Information

•        Examples: Browser type and version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with our site.

•        Purpose: To optimize your browsing experience, load pages correctly, and analyze visitor behavior to improve our store.

•        Source: Collected automatically via cookies, log files, web beacons, and pixels.

•        Shared with: Analytics and marketing providers such as Google Analytics and Facebook Pixel (where applicable).

 

B. Order Information

•        Examples: Name, billing and shipping address, payment details, email address, and phone number.

•        Purpose: To fulfill your order, process payment, arrange shipping, send order confirmations, and screen for fraud.

•        Source: Provided by you during checkout.

•        Shared with: Payment gateways (Stripe, PayPal, Shopify Payments) and shipping carriers.

 

C. Customer Support Information

•        Examples: Any information you provide when contacting us about an order, return, or product question.

•        Purpose: To assist with your inquiry, resolve issues, and process refunds.

•        Source: Provided directly by you when you reach out.

 

We do not collect or store sensitive financial data such as full card numbers. All payment details are handled securely by third-party payment processors.

 

Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has submitted personal information to us, please contact us and we will remove it promptly.

We share your personal information only with trusted third parties who help us operate our business:

•        Shopify — powers our online store (see Shopify’s Privacy Policy at shopify.com/legal/privacy)

•        Payment Processors — Stripe, PayPal, Shopify Payments

•        Shipping & Logistics Partners — carriers such as UPS, FedEx, and USPS

•        Legal & Compliance — if required by law, court order, or to protect the rights of She Essentials or our customers

We may use targeted advertising based on your browsing activity. Our advertising partners may include:

•        Google Ads / Google Analytics

•        Facebook & Instagram Ads (Meta)

 

You can opt out of targeted advertising using the links below:

•        Google: adssettings.google.com

•        Facebook/Meta: facebook.com/settings/?tab=ads

•        General opt-out: optout.aboutads.info

We use the information we collect to:

•        Process and fulfill your orders

•        Provide customer support and handle returns

•        Improve our website and product offerings

•        Detect and prevent fraudulent transactions

•        Send marketing updates and promotions (only with your consent)

GDPR — EEA Residents

If you are located in the European Economic Area, you have the right to:

•        Request access to the personal data we hold about you

•        Correct or update inaccurate information

•        Request deletion of your personal data

•        Withdraw consent for marketing communications at any time

•        Request a portable copy of your data

 

CCPA — California Residents

If you are a California resident, you have the right to:

•        Request details on the personal information we have collected about you

•        Request deletion of your personal data

•        Opt out of the sale of your personal information (note: SŌVN does not sell personal data)

 

To exercise any of these rights, contact us at support@sovn.store.

We retain your personal information only as long as necessary to fulfill your order, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

We use cookies to improve your experience on our site. These include:

•        Essential Cookies — required for login, cart functionality, and checkout

•        Analytics Cookies — used to understand how visitors use our site

•        Marketing Cookies — used to deliver relevant ads based on your interests

 

You can manage or disable cookies through your browser settings, or visit allaboutcookies.org for guidance.

We currently do not respond to “Do Not Track” browser signals. You can manage your advertising preferences using the opt-out links in Section 4.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The “Last Updated” date at the top will always reflect the most recent revision.

If you have any questions or concerns about this Privacy Policy, please reach out:

 

Email: support@sovn.store

Website: www.sovn.store

 

For formal privacy complaints, you may also contact your local data protection authority.